At OnLinker LLC, we strive to deliver top-quality web traffic services and ensure customer satisfaction. However, we understand that circumstances may arise where you might need a refund. Our refund policy is designed to be fair, transparent, and accommodating. Please take a moment to review our guidelines below:
1. Eligibility for Refund:
You may be eligible for a refund if any of the following situations occur:
- The service was not delivered as promised within the specified timeframe.
- The delivered traffic does not match the targeted criteria you selected during the order. (Wrong keywords or incorrect targeted country)
- There are issues with our system that prevent us from fulfilling your order effectively due to Technical problems
- You didn’t receive the exact amount of traffic ordered from your package. (However, we can resend the traffic again at no extra cost, instead of refunding your order)
2. Requesting a Refund:
To request a refund, please follow these steps:
Contact our customer support team within 15 days from the date of purchase at firstname.lastname@example.org
Provide relevant order details, such as your website link, invoice, date of purchase, and a brief explanation of the issue.
3. Verification Process:
To ensure a fair and accurate assessment, we may require additional information or verification. Please cooperate with our team during this process.
4. Partial Refunds:
In some cases, if only a portion of the service was not delivered as expected, we can offer two options:
- Offer a partial refund that corresponds to the undelivered part of the service
- Resend the full traffic again with no extra cost.
5. Non-Eligible Refund Situations:
Please note that refunds will not be provided in the following scenarios:
- If you decide to stop using our services before the campaign period ends.
- If we discover viruses, trojans, malware, and illegal content, shorten links like adf.ly or afdoc.us, as well as website categories such as Drug & Alcohol, Firearms & Explosives, Gambling, and Hateful Content* we may cancel your order without a refund.
- If there is a discrepancy between the traffic we deliver and your website analytics. We use a variety of methods to generate traffic, and fluctuations can occur.
- You agree that once your order is complete, you will not file a chargeback or a dispute against us for any reason. If you do file a chargeback or a dispute against us after your order is fulfilled, we reserve the right to terminate any of your future orders.
- We honor all refund requests for undelivered traffic. If you choose to file a dispute instead, you will owe all fees and related expenses to that chargeback and it may result in no refund at all.
6. Processing Time for Refunds:
Once your refund request is approved, we will initiate the refund process. The time it takes for the refund to be processed may vary depending on your payment method and financial institution.
7. Payment Method Considerations:
Refunds will be issued through the same payment method used for the original purchase. If the payment method is not available for a refund, we will work with you to find a suitable alternative.
8. Changes to the Refund Policy:
Online reserves the right to modify or update this refund policy at any time. We will notify customers of any changes through our website or by direct communication.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at: www.onlinker.co/contact. We are here to assist you and ensure that you have a positive experience with our web traffic provider services.